Customer Service

CoC : 73962600

VAT : NL001701842B86

IBAN: NL70 INGB 0009 3299 66

BIC: INGBNL2A

We are available every Monday to Friday from 9 a.m. to 5 p.m.

Complaints

Of course we do everything to ensure that everyone has a pleasant holiday, we try to inform the customer as well as possible, select our accommodations carefully and ensure that the information on our website remains up-to-date. However, it may happen that you as a customer are not satisfied and want to express this in a complaint.

We make a distinction between complaints prior to the holiday and complaints during the holiday.

Complaint prior to the holiday

This includes complaints about the reservation process, the Website, the service and the information. You may fill in the form below to file a complaint.

Complaint during your stay

If your holiday accommodation does not meet expectations, we ask you to report your dissatisfaction to the owner of the campsite or resort or to an employee of the reception so that they are given the opportunity to solve the problem on the spot.

If you cannot find a solution together with the owner or employee of the campsite or resort, please contact us. We try to resolve the complaint as quickly as possible.

A complaint that has not been satisfactorily resolved on the spot must be submitted in writing within 2 weeks of the end of the trip. Verdala will respond to the content within 1 month of receiving the complaint. You may fill in the form below to file a complaint.